Why was my ID not verified?

Here are a few reasons why your ID might not have been verified:

  • The ID is significantly damaged or expired. 
  • The ID barcode is fading or dirty.
  • You did not upload the correct type of ID. 
  • The image you uploaded was blurry or contained a shadow or glare.  
  • The image you uploaded was black and white.

If you still have questions, please send us a message, and we'll look further into this matter.